Frequently Asked Questions
Everything you need to know about shopping with annieelise.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. International shipping times vary by location, typically ranging from 7-21 business days.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Can I track my order in real-time?
Yes, once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products ethically sourced?
At annieelise, we prioritize quality and integrity. We work closely with our suppliers to ensure all products meet our high standards for ethical production and sustainable materials.
How can I change or cancel my order?
Orders can be modified or canceled within 2 hours of placement. Please reach out to our customer service team immediately via live chat or email to request a change.